What awaits you

• Leading and Developing the IT Service Management Team
• Managing the Service Desk as the central point of contact for IT issues
• Optimizing workflows, responsibilities, and service processes
• Monitoring service levels, key performance indicators, and quality standards
• Identifying and implementing improvement measures
• Working closely with IT, business units, and external customers
• Supporting change processes within the service organization

What you should bring

• A degree in computer science, business informatics, or a comparable qualification is desirable
• Experience in IT services, service management, or customer service
• Understanding of service-oriented processes, key performance indicators, and structured workflows
• Strong communication skills, a sense of responsibility, and a solution-oriented work style
• Confidence in dealing with diverse interests
• Very good command of German

What we offer you

• A responsible role with opportunities for growth
• Opportunities to shape the development of modern service structures
• A team you can mentor both professionally and personally
• A variety of tasks ranging from service quality and process management to collaboration with customers